Inverness Apartment
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Please read the booking conditions carefully. All reservations are made and accepted subject to these conditions.
No variations in our booking conditions are allowed unless agreed by us in writing. When you make a reservation and we accept it a legally binding contract is made.
 

1. Bookings
A contract is made between us subject to these conditions as soon as we confirm to you either orally, electronically or in writing, we reserve the right to refuse a reservation or to cancel any reservation in the event of certain circumstances which are set out below.

2. Deposit and Balance of Payment
Full payment is required within 7 working days if your booking is accepted by us within 6 weeks of your entry date. Otherwise a deposit in part payment of the confirmed price of your accommodation is payable within 7 working days of our acceptance of your reservation. The balance of the cost shall be paid in full not less than 6 weeks from the entry date.

If for any reason the balance is not received by the due date, we reserve the right to cancel the reservation and levy cancellation charges as set out in paragraph 3 below. Please note that you will not receive a reminder that final payment is due.

3. Cancellation Charges
The following charges will apply in circumstances where the reservation is cancelled due to payment not being received on the due date or is cancelled by yourself for any other reason in which we are not legally liable.

More than 42 days prior to entry - Deposit only
42 days to entry date - 100%

4. Changes by You
Should you wish to make any changes to your reservation, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. An amendment charge of £30 per amendment will be charged if the amendment results in a reduction of the total cost of the reservation. No refund will be given for any changes made more than 42 days prior to entry date.

5. Changes by Us
In the event we have cause to cancel your reservation as a result of force majeure, that is any occurrence outside our control and which could not have been avoided with all due care. We will always endeavour to offer you alternative accommodation of a similar standard. If the cost is less than your original booking then we will refund the difference to you. If, however, the cost is more and you accept the offer, then we will ask for the difference.

If a significant change occurs to your reservation you will be informed immediately we are aware of any changes. You will then be given a choice of revised accommodation or cancelling your accommodation and accepting a refund of monies paid to us.

Force Majeure and significant change include the results of acts of God, Governments, war, political unrest, fire, theft, customs regulations, transport problems, breakdown of machinery or equipment, water shortages and any other circumstance outside our control.

 

6. Complaints/Problems
Any complaints or problems regarding the accommodation should be brought promptly to the attention of the owner or caretaker so that they can be investigated and if possible remedied immediately. You can call us on +44 (0)1463 792825.

7. Indemnity
It is your responsibility to ensure the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right to terminate your stay or that of any member of your party at any time due to your individual or group misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. The accommodation owner will be under no obligation whatsoever to pay compensation or meet any costs or expenses incurred as a result of your booking being terminated. If your actions, or those of any member of your party, damage the accommodation in which you are staying, you will be liable to fully indemnify us against any claim (including legal costs) made by the accommodation owner. You will also be liable to pay for any damage caused, directly to the accommodation owner, before or after the end of your stay.

8. Holiday Travel Insurance
We strongly recommend that you take out holiday insurance. It is your responsibility to ensure that the cover is adequate, and should cover in particular the cost of cancellation, medical costs and the cost of assistance including return to your country in the event of an accident or illness.

9. General Conditions
a) Normally clients must depart by 10.30 a.m and entry is after 3 pm unless otherwise agreed or stated.

b) No pets allowed unless otherwise stated.

c) The accommodation is strictly for the number of persons stated on the invoice.

d) The accommodation is cleaned ready for your arrival and on departure unless otherwise stated.

e) All linen & towels are supplied.

f) Electricity and gas usage is included in the weekly tariff unless otherwise stated.

g) Payment can be made by cheque, direct bank transfer or if agreed cash on arrival.

10. Governing Law

This contract is subject to and in accordance with the laws of Scotland.

 

Tel: +44 (0)1463 792825 • Email: enq@inverness-apartment.com